Shipping, Delivery & Refund policy



Orders will be sent with Australia Post and will be a charged a shipping fee of approximately $10.00 depending on the volume of your order and your location.


Orders will be sent with Pos Malaysia and will be a charged a shipping fee of approximately RM10 depending on the volume of your order and your location.

We are open normal business hours 9:00 AM – 5:00 PM from Monday to Friday. Any orders placed over the weekend or on Victorian/Malaysian public holidays will be processed the next working day.


If you are not home or available to accept the delivery during business hours, a good alternative to ensure you receive your parcel promptly is to ensure you have provided ‘Authority to leave’. If this is selected at checkout, your parcel will be left in safe place if you are not available to accept the delivery. Please note that this option is not covered by insurance. If you uncheck this option, your parcel will require a signature for delivery, and if you are not available to accept the delivery, a collection notice will be left. Please contact us if you do not receive this notice.

Please find approximate delivery times below from the day the order is placed to when it should be received:


Australian capital cities: 1-7 business days
Other areas: 7-14 business days


1-7 business days

Refunds & Exchanges

If there is an error with your order on arrival, or your product is damaged, please contact us by email at, and we will do our best to promptly assist you.

If deemed necessary we will process a refund, exchange, or replacement upon timely receipt of the goods purchased. Sau-cha is not liable for the loss of an item being returned; therefore, we recommend that you return it using registered mail. Refunds will be processed promptly, and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received.

Refunds are made at the discretion of Sau-cha and in accordance with the Australian Consumer Protection legislation. Products must be returned un-opened and in its original packaging to be eligible for exchange or refund.

Kindly note that we DO NOT process returns or exchanges for change of mind purchases.

International Shipping

Please email if your country for shipping isn’t available at checkout with information on the products you are interested in ordering along with your address and we can quote delivery cost and time for you.